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| High-quality accommodation. Affordable prices. | Fri, 25 Jul, 2008 |
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Frequently-Asked Questions |
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What
methods of payment does stayMarbella.com accept as a booking deposit? |
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stayMarbella.com
accepts the following methods of payment: Unfortunately, we are unable to accept payment by any other form, eg cheque or bank draft. |
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How
do I pay the balance of my accommodation costs? |
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The
balance on the accommodation costs is due 1-2 weeks before arrival. The
card you used to pay the deposit will be charged at this time. |
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I'm
interested in a property I've found on stayMarbella.com, but I would like some more information. Whom should I contact? |
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If
you would like more information regarding a property featured on stayMarbella.com, please fill out the form at the bottom of each property's page, and a member of our staff will respond to your questions as soon as possible. |
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I've
made a booking on stayMarbella.com and paid the deposit. When is the balance payable? |
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In
general, the balance is payable upon your arrival at the property. However,
the precise payment terms may differ from property to property, so please be sure that payment terms have been clarified before you make the booking. |
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I've
made a booking on stayMarbella.com, but I now wish to cancel. Will my deposit be returned to me? |
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The
booking deposit paid in order to secure a property on stayMarbella.com
is non-refundable. If you have paid part or all of the balance before your planned arrival date, your balance will be returned, on condition that you cancel at least 14 days prior to the arrival date. If you cancel less than 14 days before the arrival date, you may be subject to a charge, at the property owner's discretion. stayMarbella.com only lists properties for rent, and is unable to issue refunds for part or all of the initial booking deposit. |
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I've
stayed at a property I booked on stayMarbella.com, but I was unhappy with the accommodation when I arrived. Can I get a refund from stayMarbella.com? |
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stayMarbella.com
only lists properties for rent - the upkeep of the properties, and the description of the property on stayMarbella.com, are the responsibility of the property owners, and complaints should be made direct to the property owner in question. If you do not know the owner's contact details, send your complaint to stayMarbella.com and this will then be forwarded to the property owner. Resolution of the dispute will take place directly between the property owner and you. Please note, however, we take seriously any complaints regarding properties listed on stayMarbella.com and would appreciate if you would email us at info@stayMarbella.com, outlining the nature of your complaint and the property in question. |
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I
own a property in Marbella and would like to list it on stayMarbella.com.
Whom should I contact? |
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We
are always happy to hear from property owners in Marbella (long-term
or short-term rentals). If you would like to list your property or would like further information, please contact us at info@stayMarbella.com, and we will respond without delay. |
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